Privacy Policy

Last updated: 20 October 2026

This policy explains how Real Tech-Trans Services Private Limited ("Real Tech", "we", "us") handles personal data on this website (realtechtrans.com), in the Real Tech web application (app.realtechtrans.com) and in the Real Tech Driver App and Employee App. It is written to meet the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and the rules under them.

1. Our role

Companies use Real Tech to run transport for their employees. For data inside the platform, the company that uses Real Tech (your employer, or the company you drive for) decides why and how the data is used, and we process it on that company's behalf under our agreement with them. For enquiries sent through this website, we decide how the data is used.

2. What we collect

Website enquiries: your name, company, email address, phone number, city, approximate number of employees transported and your message.

Employees who ride: name, gender, employee ID, email and mobile number, office, department and designation, shifts and schedules, home and pickup locations, trip and boarding (QR check-in and check-out) records, your phone's location when you use location-based features such as QR boarding and SOS, and SOS voice recordings.

Drivers: name, mobile number, driving licence details, identity, address and vehicle documents you or your vendor upload (which may include Aadhaar or PAN), the results of checks of licence and vehicle registration details against government records, your location while you are on duty in the Driver App, trip records and SOS voice recordings.

Security guards (escorts): name, phone number and the trips they are assigned to.

Vendors and client administrators: business and contact details, contracts, bookings, bills and disputes, and a log of actions taken in the platform.

Technical data: device and app version, notification tokens, and server logs needed to keep the service secure and working.

3. Why we use it

  • To plan, dispatch and track trips, including routes, pickup times and vehicle assignment
  • For safety: SOS alerts, escort (security guard) rules, live tracking, speed and punctuality reports
  • To verify that drivers and vehicles hold valid documents, including nightly expiry checks
  • To calculate vendor bills from completed trips and handle disputes
  • To send login OTPs, trip notifications and service emails
  • To provide support, keep an activity log for accountability, and protect the service from misuse
  • To reply to enquiries made through this website
  • To meet legal obligations

4. Who we share it with

  • The company using Real Tech and the transport vendors it hires, only as needed to run trips
  • Service providers that run parts of the service for us: cloud hosting in India, SMS/OTP delivery, email delivery, push notifications (Google Firebase), maps and distance calculation (Google Maps), and an AI service that reads text from uploaded documents. Some of these providers may process data outside India.
  • Government verification services, to check driving licence and vehicle registration details
  • Authorities, when the law requires it

We do not sell personal data.

5. How long we keep it

We keep personal data only as long as it is needed for the purposes above, for the duration of our agreement with the company using Real Tech, or as long as the law requires. Records of government verification checks are kept for at least one year, as the verification service requires. Website enquiries are kept as long as needed to respond and follow up.

6. How we protect it

Data travels over encrypted connections (HTTPS), access inside the platform is controlled by roles, and actions are recorded in an activity log. No system is perfectly secure, so if a breach affects your personal data we will inform you and the authorities as the law requires.

7. Cookies

This website does not use advertising or tracking cookies. The Real Tech web application uses only the cookies needed to keep you signed in securely.

8. Your rights

Under the Digital Personal Data Protection Act, 2023 you can ask for a summary of your personal data and how it is used, ask us to correct, complete, update or erase it, withdraw consent where processing is based on consent, nominate someone to exercise your rights, and raise a grievance. For data inside the platform, please contact your employer's transport team first; we will help them respond. You can also write to our Grievance Officer below. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

9. Children

Real Tech is meant for adults. We do not knowingly collect data about anyone under 18.

10. Changes to this policy

We may update this policy. The date at the top shows when it last changed.

11. Grievance Officer and contact

Mohan Borle, Grievance Officer
Real Tech-Trans Services Private Limited
Email: sales@realtechtrans.com
Registered office: S. No. 14/1/2, Thite Nagar, Kharadi, Pune – 411014, Maharashtra